Apparently doctors hate their computers, according to an article titled Why Doctors Hate Their Computers by Atul Gawande. Gawande started out the article by mentioning Epic, a company a lot of people know of because it is a leading provider of software for the healthcare industry. It’s funny because just the other day, a classmate who will not be named groaned when he heard Epic being mentioned by someone, as he works in a healthcare center.
I found the reading was interesting because I have no intentions of becoming a medical doctor one day but was able to hear about how it is being one while interacting with technology that exists today.
It seems like the tension of logging everything caused the system to make doctors’ lives harder instead of easier; this was noticeable when Sadoughi was talking about how she had to look over all notes from different doctors including herself per patient. Instead of being able to just see what is going on right away; it would take up time to gather all information and even then it was not always helpful because some notes were different than others and became dated. And then work-life balance had to be thrown off a little because people had to spend extra time, up to hours after-hours to catch up with the system and review things from the day.
The real customer for the system seemed to be patients because they have some benefits from using the system like logging when to take medications or see how they are doing. Doctors are also able to monitor how they are doing and communicate with them by being pinged.
The lessons from this system do not only apply to Electronic Medical Record systems; they also apply to working in life because burnout can happen to anyone in the workforce. I thought it was interesting how one of the ways doctors were trying to save time and prevent burnout from technology was by hiring in-hospital scribes or even virtual scribes when necessary.
The reading has caused me to changing the way I think I will work based on if I ever end up creating software that affects people’s healthcare by considering how much time it takes to interact with it, no matter how “cool” or “innovative” it may be. In terms of the topic itself, the reading has caused me to think more about software that has altered people’s professions as a whole; which I thought of before but never this deeply.
I do not disagree with anything in the reading for now as I do not personally know what it is like to work in a profession that is not traditionally non-technical and then gets transformed into something that relies on it.
From the blog CS@Worcester by samanthatran and used with permission of the author. All other rights reserved by the author.