This apprenticeship pattern concerns something that most people are afraid to do. Nobody wants to look ignorant in their profession, because we are expected to be competent and knowledgeable and that is what we are paid for.
The main idea is simple: don’t pretend to know something you don’t. This leads to headaches in many ways, but most importantly it will make it more difficult to learn what you need to learn. In software there is an endless supply of new technology to learn and throughout a software career, there will be countless projects that use something you don’t understand. Admitting this fact and asking others for help is the quickest way to learn it. At the same time, you will build trust with your team and show that you know how to learn.
We are trained to look competent from a young age. We need good grades to get into better classes, a better college, the best job possible. Getting a poor grade reflects lack of preparation rather than exposing ignorance, so it’s natural to think that we will be seen as unprepared if we show ignorance in our work. If this fear is realized, it is likely a problem with the culture.
The most important idea in this pattern is showing others that learning is part of the software process. Speaking from experience, I’ve never judged a coworker or classmate for something they didn’t know. Each of us has our expertise, and if I don’t have time to teach something, I can at least be there for support if they need it. What would become an issue, is when someone says they can get something done and only much later admit that they can’t, when it’s too late to get them up to speed.
Likewise, people have always been willing to help in the times I’ve admitted not knowing. More often than not, the response has been mutual frustration. I’ve saved myself a lot of worry by admitting confusion and hearing from tenured employees that “it’s just confusing, I don’t really understand it either”. The result is a collaborative effort where both people come out knowing more, and having a better rapport in the future.
This pattern is an excellent reminder that we’ll never know it all, and that pretending to is not a long-term solution. The suggested action is to write down five things that you don’t understand about your work, and showing it where others can see it. This seems like a good tactic, and I plan to do this on a whiteboard at work. Coworkers who know better than I will hopefully guide me in the right direction.
From the blog CS@Worcester – Inquiries and Queries by James Young and used with permission of the author. All other rights reserved by the author.